If you need help make that one call to 9-1-1. Make that call and you know the cavalry is coming. Not with the sound of bugles and horse hooves but with lights and sirens. The 9-1-1 dispatcher is trained to listen to your call for help, determined what resources are available and how to get you the help that you need as quickly as possible. The 9-1-1 dispatcher can send Police, Sheriff, Fire, Emergency Medical Service (EMS), Search & Rescue, State Police, Utility Services and First Responders.
The 9-1-1 Dispatchers are trained professionals and should be your first point of contact in an emergency. They are the starting point as they begin the important work of obtaining essential information, remaining calm, calming the caller, and sending the appropriate responders to the right location. They can also provide instructions to the 9-1-1 caller, which can be essential to stabilizing an injury or saving a life.
If you make a direct emergency call to one of the service providers the response to your emergency will be delayed. When that agency receives an emergency call they will have to determine if it is appropriate for them to respond, is it within their jurisdiction, and do they have the resources to respond. If that agency needs additional help they will have to pass the call on to the 9-1-1 dispatchers. So instead of worrying if you are call the appropriate agency for help make the call to 9-1-1. With that one call to 9-1-1 you can be assured that appropriate and available resources are being sent to your location.
The 9-1-1 Emergency Call System was set up so a single universal phone number could quickly summon help. You no longer have to worry about your location as your call will go the appropriate 9-1-1 call center. You no longer have to keep a list of emergency phone numbers by your phone. Each public service agency does have a non-emergency number if you need to contact them about an issue, concern or question. These non-emergency phone numbers are listed in the front of your phone book.
So if you need help in an emergency make that one call to 9-1-1and help will quickly be on the way.